Frequently asked questions
When will I get my order?
Every order is made fresh just for you and ships within 24–48 hours. Once it’s on its way, you’ll receive an email with tracking details. Delivery times vary by location, but we always guarantee freshness and quality.
Can I customize my order?
Absolutely! Many of our desserts can be personalized or made for special occasions. Just reach out to us and we’ll work with you to create something sweet and unique.
How are your products made?
Every treat is made fresh by hand using only the highest-quality ingredients. We craft each cookie and dessert with care, ensuring a flavor and quality that stands out from the rest. Freshness, love, and attention to detail are baked into every bite.
What if I have food allergies?
Your safety is important to us. All of our products are made with care, and we list all ingredients clearly. If you have specific allergies, please contact us before ordering so we can guide you to the safest options.
How should I store my desserts?
To keep your treats at their best, store cookies and baked goods in a cool, dry place. Most items are best enjoyed within a few days, but proper storage will help maintain their flavor and texture.
How long will my order stay fresh?
Our desserts are baked fresh and by hand, using only the best ingredients. Most items are best enjoyed within a few days of delivery, but we carefully package them to maintain freshness and flavor as long as possible.
Do you ship outside of New York State?
Currently, we only ship within New York State to ensure our desserts arrive fresh. We plan to expand shipping to all 50 states by late 2025!